Heat Pump FAQs & Rebates in Chilliwack, BC

Quick Checklist Before Choosing a Heat Pump

• Identify your current heating system and fuel source.
• Note whether your home has central ductwork or needs ductless indoor units.
• Gather the approximate age and model of existing equipment, if available.
• Consider comfort concerns, hot and cold rooms, and whether you also need air conditioning.
• Check current rebate requirements before purchasing equipment or signing an installation contract.

A qualified assessment should consider the home’s heating needs, electrical capacity, ductwork and installation conditions before recommending a system.

Heat pump FAQs

Can a heat pump heat and cool my home?

Yes. An air-source heat pump can provide heating in cooler weather and air conditioning in summer. The right equipment and sizing depend on your home, ductwork and comfort needs.

What is a dual-fuel heating system?

A dual-fuel system combines a central ducted heat pump with a compatible gas or propane furnace as backup. A single control strategy switches between the systems based on outdoor temperature and system design.

Is there a FortisBC dual-fuel rebate?

FortisBC currently lists a dual-fuel heating system rebate of up to $4,000 for eligible residential gas or propane customers and up to $8,000 for eligible income-qualified customers. For installations completed on or after October 15, 2026, the program requires replacing a primary gas furnace that is at least 15 years old with a new eligible central ducted heat pump integrated with a compatible high-efficiency gas furnace and connected thermostat. The home and utility account, eligible-system list, heat-load calculation, contractor licensing and Home Performance Contractor Network requirements, and application deadline all apply. This is not a general rebate for every heat pump or every existing dual-fuel setup. Confirm eligibility and current terms with FortisBC before purchasing or installing equipment.

Check current FortisBC rebates and offers · Read the official dual-fuel rebate information on Better Homes BC · Check the FortisBC income-qualification process.

Can I get a rebate for switching from electric heating to a heat pump?

Some eligible homes may qualify for a separate heat-pump rebate when replacing electric resistance heating. This is different from the dual-fuel offer, which combines a heat pump and a gas or propane furnace. Review the official program requirements to determine which program fits your home.

Explore FortisBC heat-pump rebate information or use the Better Homes BC rebate resources.

How do I know which heat pump is right for my home?

A qualified contractor should consider the home’s heating load, insulation, existing ductwork, electrical service, equipment ratings and local design temperatures before recommending a system.

How do I arrange a heat pump assessment?

Contact Trust Heating & Cooling to discuss your home, existing equipment and heat-pump options. For rebate questions, check the current requirements directly with FortisBC or Better Homes BC before work begins.

How often should a heat pump be maintained?

Follow the manufacturer’s maintenance schedule and arrange professional service as recommended for your equipment. Check user-serviceable filters as directed, keep outdoor airflow clear, and arrange an assessment if heating or cooling performance changes.

Is frost on an outdoor heat pump normal in winter?

A light frost can occur during cold, damp weather, and many systems periodically run a defrost cycle. Persistent heavy ice, repeated error codes or a system that cannot maintain comfort should be assessed by a qualified technician. Do not chip ice from the coil or open equipment panels.

Explore our Heat Pump & Air Conditioning Services page for installation, repair and maintenance details, read our heat pump and dual-fuel rebate overview, or review our HVAC maintenance services. Contact Trust Heating & Cooling to discuss your property and confirm current service availability.

Rebate information can change. The program administrator makes the final eligibility decision; always check the official program terms before making a purchase.